CUSTOMER CARE


Returns and Refunds

Return Procedure and Conditions

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 20 days from the delivery date. Here’s how:

- Make sure the items are in the same condition you received them in, with all tags still attached.
- Complete the online Return Form in order to get a Return Number.
- Use the pre-printed UPS label included in your order and give your parcel to UPS within 20 days of the delivery date: a flat Return Fee of $6.00 (plus Sales Tax on this fee, where applicable) will be automatically deducted from your refund.
- If you prefer, you may send the return using a courier of your choice. If you ship the return package on your own, the Return Fee will not be deducted from your refund. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.

Ship your return to:
YOOX Group
C/O PLG
125 Delawanna Avenue
Clifton, NJ 07014

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
You may keep track of the return status through My Return or with the UPS Tracking Number you find on your copy of the pre-printed label.

Notes:

- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from Sample and Charity Sales are FINAL. From time to time, we may designate other merchandise non-returnable. Any such designation will be noted on the Product Page of non-returnable products.
- Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.