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Faq

PRODUCTS AND SIZE GUIDE

What is the composition of the garment?

Each product sheet contains a brief description of the composition of the garment.

How can I wash the garment?

To ensure that the items you buy last a long time and retain their beauty, always see the label on your garment and contact us for more details.

How do I choose my size?

To help you choose your size correctly, refer to the Product Sheet of the item you want: you will see the size on the product label and the conversion to the size in use in your country.

You can also consult our Size Tables to identify the best size for you, these values refer to the measurements of your body and not the size of the product, as the latter may vary depending on the fit of the garment and materials.

We recommend you to pay particular attention to the fit specified in the product sheet (e.g. oversize, skinny, regular fit) and the sizes corresponding to those of your body to select the size that best suits you, which can sometimes vary from that of other brands.

PURCHASE ONLINE

How can I place an order?

Shopping on Alberta Ferretti Online Boutique is quick and easy. You can complete a purchase without registering. However, we recommend you to create an account to access exclusive areas and services dedicated to our customers.

Search for items

You can freely consult our catalogue by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site.

Information on products

Each product sheet contains all the information relating to the item (description, composition, size, fit) and, by clicking on the product image, you can enlarge it to display all the details.

How to purchase

To purchase a product on the Alberta Ferretti Online Boutique:
1. from the product sheet, select the colour and size of the item from the available combinations
2. add the product to your cart
3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen
4. click on the shopping cart icon and decide when to proceed with the order
5. if you are a registered user, you can login or continue as a guest and enter the shipping address and the billing address
6. select a desired shipping type and payment method
7. enter your payment information
8. check that the information entered is correct and click on "Purchase".   
Within a few minutes, a thank you message in the center of the page will inform you that the purchase process has been completed successfully. Finally, you will receive a confirmation email with your order details.

What is a pre-order and how does it work?

New collections and items in the restocking phase are available as pre-orders in advance. A pre-order is the reservation of an item not yet available in stock. For each pre-ordered item, the estimated shipping date will be shown in the product sheet. If you add available products and pre-order products to your cart, the entire order will be charged and shipped only when all products are available.

What is the promotional code and how does it work?

The discount code is provided to take advantage of special offers; we often send promotional codes to customers subscribed to our Newsletter on special occasions.

I have a promotional code, how can I use it?

If you have received a promotional code, all you have to do is entering it in the order completion page: the discount will be calculated and displayed automatically.
Please, check that the discount has been applied before completing your purchase.
Remember to enter the promotional code when finalizing your order as it will not be possible to add it later.
If, after checking, your code does not work, please contact our Customer Service.

Please, also note that offers and discounts in some cases can not be combined or are not valid for certain categories of products; check the conditions of the offer on the message received.

NEWSLETTER

How can I subscribe to the newsletter?

You can sign up from the Home Page, by entering your email address, or directly at the time of registration to My Account.

How do I unsubscribe from the newsletter?

If you no longer wish to receive our newsletter, click on the link to unsubscribe at the bottom of our emails.
It may take up to 7 days for this change to become effective.
If you change your mind in the future, you can re-register by simply following the instructions above.

ORDERS AND SHIPPING

How can I verify that my order has been confirmed?

If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

How can I check the status of my order?

If you are a registered user, log in to your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when your order is processed from our warehouse with a link to track your shipment.

Can I cancel or change my order (add or delete items)?

Once you have completed your order, you cannot change or cancel it.
You will have to wait for the delivery and proceed with any return and / or repurchase.
To exercise your right of withdrawal, please refer to the instructions on our Returns & Refunds.

Delivery Time

Standard delivery takes place on average within 3 working days from the shipment of the order in Italy*, within 5 working days in Europe and within 8 working days for all other destinations in the world (10 days for Russia**).
If the Express service is available, delivery will be made within 1-5 working days from the shipment of the order to all destinations.

All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Italy. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates.

The courier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.

For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.
For orders made by wire transfer, the processing and shipping time will be calculated from the receipt of the credit to our bank account. Once we get your credit, you will receive an email confirming that we have received your payment.

*=5 days for islands, Calabria and areas that are difficult to be reached
**=excluding goods held for customs purposes

*****
We are committed to meeting delivery times, but during the most demanding periods (including sales) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.

What do I do if the parcel has been delivered to a UPS Access Point?

UPS delivers during office hours from Monday to Friday, excluding public holidays. After the first failed delivery attempt, the courier will take your parcel to the nearest UPS Access Point, if available in your area. You will receive an InfoNotice UPS alert with all the information and instructions you need for pickup.
However, if there is no pickup point in your area, the courier will make two more attempts, after which the order will return to our warehouse.

To pick up your order at the UPS Access Point, you will need to produce a valid ID; if you cannot pick up your parcel yourself, you can authorize another person to pick it up. If the parcel will not be picked up within 10 days, it will be returned to our warehouse and we will make the refund.

Alternatively, you can contact the courier to arrange a second delivery attempt, free of charge.

Can I choose the day and/or time of delivery?

Unfortunately, it is not possible to choose a specific time and day. You can still try to contact the courier directly to agree on a possible delivery date.

What are the shipping costs?

You can view the shipping costs at the time of purchase and select either Standard Shipping or Express Shipping, if available.

How can I track my order shipment?

All orders are sent with a traceable shipping service and, once shipped, we will send you a confirmation email containing the link to track the progress of your parcel.
 After 24 hours from sending the order, you can follow the shipping status by accessing the tracking page.

Is payment secure?

Security is extremely important to us, so we want you to know that your information will be encrypted and secure. On the Alberta Ferretti Online Boutique, every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information using the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We also use only secure connections, as shown by the prefix "https" and the lock symbol that appears in the address bar of the browser. To protect your purchases made by credit card, you will be asked to enter the security code CVV2/CVC2/CID for each order.
We also take the risk of fraud seriously: all credit and debit card payments are subject to validation and authorization by your bank and us.
 Our payment department will perform anti-fraud checks before approving the transaction and, for added protection, may contact you for further details before confirming your order.

What is the security code?

On Mastercard and Visa cards, the security code is a 3-digit number located on the back of the card near the space reserved for the cardholder's signature. On American Express cards, the security code is located on the front of the card and consists of 4 digits.

Who should I contact for assistance in the event of a garment defect?

We are very sorry if you received a defective product and we want to help you solve the problem as quickly as possible.
For products purchased at Alberta Ferretti stores or authorized resellers, please contact the point of sale where the purchase was made directly.
For online purchases, contact Customer Service as soon as you discover the defect and provide as many details as possible (order number, which item is defective, which is the defect, etc.).
A member of our Customer Service will find a solution and answer your request as soon as possible.

What does the warranty cover and how long does it last?

The warranty covers product defects excluding used or improperly treated products; by law, it lasts 24 months from the date of purchase of the product, as shown on the receipt/invoice.

RETURNS AND REFUNDS

How can I make a return?

Sending us a return via our courier service is free and very easy: visit our Returns & Refunds page. You can also choose to send your return via a different courier but, in this case, the costs will be borne by you.

How can I change my purchase?

If you would like to change the purchased item to one of a different size or colour, please return it for a refund and place a new order.
To return your purchase, we recommend you to follow the instructions on the Returns & Refunds page

Is it possible to return a product to a physical point of sale?

Items purchased from our online store cannot be delivered to physical stores.
Please, visit our Returns & Refunds page for more information.

I filled out the return form but I changed my mind and decided to keep the item. What should I do?

We are happy that you decided to keep your purchase. Don't worry: you don't have to do anything and you don't need to contact us.

How long does it take to receive a refund?

Depending on the shipping method you have used, it may take up to 15 working days (weekends and public holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund.
All refunds will be automatically made to the payment method used to place the order. The amount will be available again in your account in 5-10 working days depending on the processing time of your bank.

How will I be refunded?

All returned items will be refunded to the payment method used for the purchase (credit card, prepaid card, Paypal, etc.) or by bank transfer.
In case of payment by bank transfer, we kindly ask you to provide the bank details on which to make the refund during the return procedure.
When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the entire order has defects.

Can I receive a refund on a different card than the one I used for my order?

For security reasons, we cannot refund you to a card other than the one used for your purchase.