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FAQ

PRODUCTS AND GUIDE TO SIZES

What is the composition of the garment?

In each product sheet it is possible to consult a brief description showing the composition of the garment.

How can I wash it?

To make sure the items you purchase last a long time and maintain their beauty, always check the label on the garment and contact us for more details.

How do I choose the size for me?

To help you correctly choose your size, check the Product Sheet of the item you want: you will see the size shown on the product label and the conversion in size used in your country.

You can also check our Measurement Tables to identify the right size for you, these values ​​refer to the measurements of your body and not to the size of the product, as these can vary depending on the fit of the garment and the materials.

We advise you to pay particular attention to the fit indicated in the Product Sheet (eg oversize, skinny, regular fit) and to the measurements corresponding to those of your body to select the size Moschino perfect for you, which sometimes can vary from the one you wear for other brands.

PURCHASE ONLINE

How can I place an order?

Buying on Alberta Ferretti Online Boutique is fast and immediate. You can complete a purchase without registering. We advise you however to create an account to access exclusive areas and services dedicated to our customers.

Search for articles
You can freely consult our catalog by selecting the category you are interested in from the navigation menu; use the filters or the internal search of the site to make your search more precise.

Product information
In each product sheet you can view all the information relating to the item (description, composition, measurements, fit) and, by clicking on the product image, enlarge it to view all the details.

How to buy
To purchase a product at Alberta Ferretti Online Boutique:
1. select the color and size of the item from the available combinations from the product sheet
2. add the product to cart
3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen
4. click on the cart icon and decide when to proceed with the order
5. if you are a registered user you can log in or continue as a guest and enter the shipping address and billing address
6. select a desired type of shipment and payment method
7. enter payment details
8. check that the details entered are correct and click on "Buy".

A thank you message in the middle of the page will inform you within a few minutes that the purchase process has been completed correctly. Finally, you will receive a confirmation email containing the details of the order.

What is that and how does a pre-order work?

New collections and restocking items are available for pre-order preview. A pre-order is the booking of an item which is not yet available in stock. For each pre-order item, the estimated shipping date will be indicated on the product sheet.
If you add available products and pre-order products to the cart the entire order will be charged and shipped only when all the products are available.

What are they and how does the promotional code work?

The discount code is provided to take advantage of special promotions, we often send promotional codes to customers subscribed to our Newsletter during special events.

I have a promotional code, how can I use it?

If you have received a promotional code, all you have to do is insert it on the order completion page: the discount will be calculated and displayed automatically.
Please check that the discount has been applied before closing the purchase.
Remember to enter the promotional code when the order is finalized as it will not be possible to add it later.
If, after checking, your code does not work, get in touch with our Customer Service.

We also remind you that promotions and discounts in some cases are not cumulative or are not valid for some categories of products; check the conditions of the promotion on the communication received.

MY ACCOUNT

How do I register?

Creating an account is easy and free!
You can click this link, enter the required information and choose a password.
Registered users can save their favorite products in the wishlist and access all the information related to orders and returns.

Do I need to be registered to buy on the Alberta Ferretti Online Boutique?

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

I have forgotten my password – what can I do?

To recover your password just access the following link and enter the email address you are registered with.
You will receive a message that will allow you to save a new password related to your My Account.

How can I change my account info?

To change your details, log in to your My Account by entering your email and password.
By clicking on "Edit" you can update the data you want.

How can I delete my account?

We're sorry you want to leave us! Remember that your My Account is free and allows you to make purchases easily, take advantage of promotions and exclusive discounts.
If you still want to deactivate your My Account please contact our Customer Service confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your My Account and send you an email to confirm that it has been closed.
If you change your mind in the future, you will just have to contact the Customer Service by providing it with your information again and we will be able to reactivate your My Account. Alternatively, you can register again using a different email address.

NEWSLETTER

How can I sign up for the newsletter?

You can sign up from the Home Page, by entering your email address, or directly when registering in My Account.

How can I cancel my newsletter subscription?

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.

ORDERS AND SHIPMENTS

How can I verify that my order is confirmed?

If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

How can I check the status of my order?

If you are a registered user, log into your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when the order will be processed from our warehouse with a link to track the shipment.

Can I cancel or change the order (add or delete items)?

Once the order is concluded, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible return and/or repurchase.
For a return in case of termination, please see the instructions on our Returns & Refunds

Delivery Time

Standard delivery of orders takes place on average within 3 working days from the shipment of the order*.
In case the Express service is available, delivery will be made within 1-5 working days from order shipment to all destinations.

All orders are processed automatically, therefore it is not possible to change shipping and delivery times.
Carriers do not make deliveries on Saturdays, Sundays and public holidays; delivery times may be delayed in the event of holidays. For deliveries to countries outside EEC, customs clearance procedures may cause delays beyond our original delivery estimates.

The carrier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.

For orders made by credit card or PayPal, an administrative check may be required with order processing times up to 48 working hours.
For orders placed by bank transfer, processing and shipping times will be calculated from receipt of the credit to our bank account. Once you receive your credit you will receive an email confirming the receipt of payment.
*= 5 days for the Islands and disadvantaged areas

***** We are committed to respecting the deadlines for deliveries, but the timing can vary slightly during the most demanding periods (including sold-off). Furthermore, sporadic technical updates to our operating system, or force majeure events (such as particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the time limit for placing an order as well as the scheduled delivery times. Nonetheless, we want to reassure you that we will always continue to work to limit these changes as much as possible.

What to do if the parcel has been delivered to a UPS Access Point?

Deliveries are made during office hours from Monday to Friday, excluding public holidays. After the first unsuccessful delivery attempt, the carrier will take your parcel to the nearest UPS Access Point, if present in your area. You will receive a UPS InfoNotice with all the details and information necessary for collection.
If, instead, there is not a pick-up point in your area, the carrier will make two more attempts, after which the order will be returned to our warehouse.

You will need to present a valid ID in order to collect your order at the UPS Access Point; if you cannot pick up the parcel personally, you can delegate another person to pick it up. If the parcel is not collected within 10 days, it will be returned to our warehouse and a refund will be made.

Alternatively, you can contact the carrier to arrange a second delivery attempt, at no additional cost.

Can I choose delivery day and/or time?

Unfortunately, you cannot, it is not possible to choose specific time and day. You can still try to contact the carrier directly to arrange a possible delivery date.

What are the shipping costs?

You can view shipping costs at the time of purchase and select Standard shipping or Express shipping, where available.

How can I track the shipment of my order?

All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel.
After 24 hours from sending the order you can track the shipping status by accessing the tracking page.

More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?

If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact our Customer Service

What are the available payment methods?

On Moschino Online Store you can make the payment by:credit card, debit card or prepaid card belonging to any international circuit, bank transfer, PayPal, iDeal (in Holland), Sofort (in Austria, Belgium, Germany and United Kingdom), Wechat and Alipay (in China).

Is payment secure?

For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.

What is the security code?

On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

In case of garment defects, who should I contact for assistance?

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
For products purchased from the Moschino stores or authorized dealers, we invite you to contact the store where you purchased them.
For purchases made online, contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.).
A member of Customer Service will find a solution and answer your request as soon as possible.

What does the warranty provide for and how long is it?

The warranty covers product defects with the exception of products used or treated improperly; by law, it is 24 months from the date of purchase of the product, shown on the receipt/invoice.

RETURNS AND REFUNDS

How can I make a return?

Sending us a return via our carrier is free and easy: visit our Returns & Refunds page
You can choose to send your return even with a different carrier, in this case the costs will be at your expense.

How can I replace my purchase?

If you want to replace the purchased item with one of different size or color, please return it to get a refund and place a new order.
To return your purchase, we advise you to follow the instructions contained in the Returns & Refunds page

Is it possible to deliver a return to a physical point of sale?

Items purchased on our online store cannot be delivered to physical stores.
Visit our Returns & Refunds page for more information.

I filled out the return form but I have changed my mind and have decided to keep the order. What do I need to do?

We are happy that you have decided to keep the purchase. Do not worry: you do not have to do anything and you do not need to contact us.

How much time is needed to receive a refund?

Depending on the shipping method you used, it may take up to 15 working days (weekends and holidays excluded) for your return to reach our warehouse. Upon receipt, we will send you an email to confirm the repayment.
All refunds will automatically be issued on the payment method used to place the order. The amount will be available again in your account in 5-10 business days based on the processing time of your bank.

How will I be reimbursed?

All returned items will be refunded on the payment tool used for the purchase (credit card, prepaid, paypal, etc.) or by bank transfer.
In case of payment by bank transfer, we kindly ask you to indicate the bank details on which to make the reimbursement during the return procedure.
When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the whole order has defects.

Can I receive a refund on a card other than the one used for the order?

For security reasons we cannot refund on a card other than the one used for purchase.